Hermes Plumbing & Heating Service Ltd.


Privacy Policy


Effective Date: Jan 21, 2026


Hermes Plumbing & Heating Service Ltd. ("Hermes Plumbing & Heating," "we," "our," or "us") is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect


We may collect personal information including, but not limited to:

  • Name
  • Address
  • Email address
  • Phone number
  • Billing and payment information
  • Service location details
  • Information related to service requests, estimates, and invoices
  • Website usage data (such as IP address, browser type, and pages visited)


2. How We Collect Information


Personal information is collected when you:

  • Contact us by phone, email, or through our website
  • Request an estimate or schedule a service
  • Complete forms on our website
  • Receive services or make a payment
  • Communicate with us for customer support


3. How We Use Your Information


We use personal information for the following purposes:

  • To provide and manage plumbing and heating services
  • To prepare estimates, invoices, and process payments
  • To communicate regarding appointments, services, and customer support
  • To comply with legal and regulatory requirements
  • To improve our services and website functionality
  • To send service-related notices or promotional communications (you may opt out at any time)


4. Consent


By providing personal information to Hermes Plumbing & Heating, you consent to its collection, use, and disclosure as described in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions.


5. Disclosure of Information


We do not sell or rent personal information. Personal information may be disclosed only when:

  • Required to provide services (e.g., suppliers, subcontractors, or service partners)
  • Required by law or regulatory authorities
  • Necessary to protect our legal rights or enforce agreements


6. Safeguarding Your Information


We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.


7. Retention of Information


Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.


8. Access and Correction


You may request access to or correction of your personal information by contacting us using the details below.


9. Cookies and Website Analytics


Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings, though some website features may not function properly.


10. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


11. Changes to This Privacy Policy


Hermes Plumbing & Heating reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.


12. Contact Us


If you have questions about this Privacy Policy or our privacy practices, please contact:

Hermes Plumbing & Heating Service Ltd.

Email: admin@hermesplumbing.ca

Phone: 780-934-7465